Effective Date: 24th January 2025
Introduction
MiWayz (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, websites, and other online services (collectively, the “Services”). By using the Services, you agree to the terms of this Privacy Policy.
Scope and Application
This Privacy Policy applies to individuals anywhere in the world who use our Services to request transportation, food delivery, or other on-demand services (“Users”). It does not apply to information collected from drivers, couriers, partner transportation companies, or other service providers using the MiWayz platform under license (collectively, “Drivers”). If you interact with the Services in both capacities (User and Driver), this Privacy Policy and the separate Driver Privacy Policy apply to your respective interactions.
Information We Collect
- Information You Provide to Us
We collect information you provide directly to us, including but not limited to:
- Personal Information:Name, email address, phone number, postal address, profile picture, and payment method.
- Account Information:Login credentials, including those from social media accounts if you use social login options (e.g., Facebook, Google).
- Order Information:Items requested for delivery, delivery notes, and preferences.
- Communications:Messages sent to customer support and any other information you choose to share.
- Information We Collect Through Your Use of the Services
We automatically collect information when you use our Services, including:
- Location Information:Precise or approximate location data from your device, based on permissions granted through your mobile operating system.
- Device Information:Details about your device, including hardware model, operating system, unique device identifiers, and mobile network.
- Transaction Information:Details of rides or food delivery orders, including date, time, amount charged, distance traveled, and payment details.
- Usage Information:Logs of interactions with the Services, such as pages viewed, app crashes, and system activity.
- Communication Data:Call and SMS details related to interactions between Users and Drivers or delivery personnel.
- Information from Other Sources
We may also collect information from:
- Linked Accounts:Social media or payment service providers when you link these accounts to MiWayz.
- Third-Party Services:External apps or websites that integrate with our Services.
- Enterprise Partners:Employers or other organizations if you use MiWayz as part of an enterprise solution.
How We Use Your Information
We use the information we collect to:
- Provide Services:Facilitate transportation, food delivery, and related services.
- Improve and Personalize:Enhance your user experience by personalizing content and recommending features.
- Facilitate Communication:Connect Users with Drivers and delivery personnel.
- Support Operations:Conduct troubleshooting, data analysis, and testing.
- Ensure Safety:Develop and implement safety measures to protect Users and Drivers.
- Promote Services:Send promotional messages, offers, and updates, where legally permissible.
Sharing of Information
- Through the Services
We share your information as follows:
- With Drivers:To facilitate services (e.g., sharing your name, pickup location, and delivery details).
- With Other Users:When using shared services or referral programs.
- With Third Parties
We may share information with:
- Service Providers:Vendors and consultants for analytics, marketing, and customer support.
- Government Authorities:To comply with legal obligations or requests.
- Business Partners:For promotions or enterprise solutions.
- In Aggregated Form:Anonymized data that cannot identify you personally.
Your Choices
- Managing Your Account
You can update your information or delete your account by logging into your MiWayz account or contacting support at support@miwayz.com.
- Location Information
You can disable location sharing through your device settings, though this may limit functionality.
- Promotional Communications
Opt out of promotional messages by following instructions in the messages or contacting us directly.
Data Retention
We retain your information as long as necessary to provide Services, comply with legal obligations, or resolve disputes.
Security
We implement robust security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute safety.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via the app, website, or email. Continued use of the Services constitutes acceptance of the updated Privacy Policy.
